Design management and delivery of exceptional brands and customer experiences.
Air New Zealand
Customer Experience Design
Core member of the Designworks and Air New Zealand innovation team, managing the design of all physical, human and digital touchpoints across the customer experience journey.
Building a robust business case by establishing the innovation and experience growth platforms, calculating the investment required, food offerings and in-store experiences.
Using a human centred design approach, I have led design teams to design, develop and deliver user centred digital experiences for both staff and customers that create connected, frictionless and engaging experiences across the customer journey.
Partnering with a broad range of business across multiple industry sectors to deliver brand identities, experiences, and marketing communications that connect with the hearts, minds and wallets of consumers.
Creating and implementing strategic frameworks and design thinking for clients, enhancing agency efficiencies, leading and developing high performance multidisciplinary teams and cultures.
A connected ecosystem of services, products and digital experiences that integrate into the work lives of doctors and clients, providing seamless and interconnected experiences that deliver customer and enterprise value.
